FAQ
1. Do you offer free shipping, and where do you shiP?We offer free shipping on all orders within Canada! Orders are processed within 1-2 business days and typically delivered in 5-10 business days. Currently, we only ship within Canada. Contact us at info@zelivance.com for any shipping inquiries.
We offer free shipping on all orders within Canada! Orders are processed within 1-2 business days and typically delivered in 5-10 business days. Currently, we only ship within Canada. Contact us at info@zelivance.com for any shipping inquiries.
We offer free shipping on all orders within Canada! Orders are processed within 1-2 business days and typically delivered in 5-10 business days. Currently, we only ship within Canada. Contact us at info@zelivance.com for any shipping inquiries.
2. Are your products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free. We are committed to ethical practices and ensure no animal-derived ingredients or animal testing is involved in our product line. Check individual product pages for certifications and details.
3. How can I track my order?
You’ll receive a tracking ID via email within 24 hours of your order being shipped. If you don’t receive it, email us at info@zelivance.com
4. What is your return and refund policy?
We accept returns within 30 days of delivery for unused, undamaged products in original packaging. Contact info@zelivance.com for a return label. Refunds are processed within 7-10 business days after we receive the item. Customers cover return shipping unless the item is defective
5. How do I know my payment is secure?
Our website uses SSL encryption to safeguard your payment and personal information. We accept major credit/Debit cards, PayPal, and Apple Pay, and we never store your full payment details. Shop confidently with us!